COMPLI SERVE LEGAL SERVICES PTY LTD

Complaints Support Service

Financial Advisory and Intermediary Services Act, No 37 of 2002 “ FAIS”

Description: The Financial Advisory and Intermediary Services Act, No 37 of 2002 “FAIS” Act details a specific course of action and associated time frames for Financial Service Providers to deal with complaints that fall within the scope of the Act . This effectively means that all key individuals need to be aware of the technicalities of the process.

Through the FAIS Complaints Support Service “the Service” Compli-Serve professionals are able to advise and support key individuals and internal compliance personnel with the complaints resolution process.

Deliverables: include:

• A professional evaluation of the complaint.
• Guidance as to the best course of action
• Preparation of cases for presentation to the FAIS Ombud
• Liaison with the Ombud and the FSB as required
• Legal advice & support as required.

Service Charges

A professional initial evaluation of the complaint is undertaken at a fixed cost. The client may then elect to proceed with Compli-Serve or handle through their own resources.

Where Compli-Serve to deal directly with the office of the FAIS Ombud the client would be charged on a time and material basis. Prevailing Compli-Serve legal consulting rates available on request.

Rates for legal advice will vary dependant on the scope and the nature of the complaint concerned.

Where possible a quotation would be provided to the client based on the scope of work

PLEASE NOTE : Legal advisory services are provided via Compli-Serve Legal Services Pty Ltd and are intended to offer specific legal support. Any legal advice provided is specific to a complaint and in no way replaces or infringes on any existing attorney relationship.