COMPLI SERVE LEGAL SERVICES (PTY) LTD “CS LEGAL” in association with SILKE BROKER PROTECTION SERVICES

COMPLAINTS ADVICE AND RESOLUTION SERVICES

Description: It is expected that The Financial Advisory and Intermediary Services Act, of 2002 “FAIS” will result in an increased number of complaints from consumers .Some of these complaints will be justified however many will not..

It is important that Key Individuals are advised as to the merits of a complaint as quickly as possible in order to both ensure compliance with the rules and associated time frames laid out in the regulations of FAIS and keep business interruption to a minimum.

Compli-Serve SA has partnered with Advocate Ken Silke to offer a professional FAIS Complaints Support Service whereby experienced compliance and legal professionals are able to advise and support Key Individuals and internal compliance personnel with the complaints resolution process and assist in evaluating merits of the case.

Deliverables include:

• A professional evaluation of the complaint..
• Guidance as to the best course of action
• Preparation of cases for presentation to the FAIS Ombud
• Liaison with the Ombud and the FSB as required
• To act as Counsel in matters brought before the FAIS Ombud
• Independent Legal Opinions
• Legal Advice & Support as required.

Service Charges:
The initial evaluation of the complaint is undertaken at a fixed fee. The client may then elect to proceed with Compli-Serve or utilise their existing counsel. Where Compli-Serve are to proceed deal with the office of the FAIS Ombud the client would be charged on a time and material basis. Prevailing rates are available on request.

CONTACT COMPLI-SERVE LEGAL ON 021-685 3454 OR EMAIL legal@compliserve.co.za

PLEASE NOTE -Compli-Serve Legal Services (Pty) Ltd is a wholly owned subsidiary of Compli-Serve SA and offers specific legal support. Any legal advice provided is specific to a complaint and in no way replaces or infringes on any existing attorney relationship.