FAIS Complaints Support Service

In today's "blame culture", the need for professional assistance to handle complainants has never been more apparent.

Recent international research has shown that there is a fast growing compensation culture developing in many jurisdictions where financial services regulation has been steadily increasing... South Africa will prove to be no exception to this trend.

The FAIS Act takes the issue of complaints seriously and details a specific course of action with associated time frames for financial advisors to deal with complaints received from clients that relate to the advisory product sales process. This effectively means that all advisors need to be aware of the technicalities of the process.

As part of our continuing objective of providing solutions to operational compliance problems we have developed a complaint handling service designed to help protect your business against spurious or ill advised complainants.

Through the FAIS Complaints Support Service "the Service", Compli-Serve professionals are able to advise and support internal key individuals and compliance personnel with the complaints resolution process.

Our service can provide you with a total solution to each complaint.

• Providing you with an objective evaluation of the complaint.
• Responding to the complainant on your behalf.
• Preparation of cases for presentation to the FAIS Ombud.
• Responding to the FAIS Ombud (should it become necessary).
• Keeping you and your PI insurers updated on case progress.
• On sight support as required and expert legal support as required.

If you wish to know more about this service or have a complaint that you would like us evaluate kindly contact our offices 086 127 3783 or e-mail complaints@compliserve.co.za.