Collection of personal information
As a visitor to this Site, you can engage in many activities without providing any personal information. In connection with other activities, such as subscribing to the support and knowledge services offered on the Site, CS may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, CS may ask that you provide us personal information, such as your first and last name, mailing address (including postal code), e-mail address, employer, job title and department, telephone and facsimile numbers, and other personal information. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.
How your personal information is used
CS collects your information in order to record and support your participation in the activities you select. If ,for example, you subscribe to a service, the information is used to register your subscription preferences and rights, if any, and to support or provide other benefits that may be made available to registered subscribers. Your personal information is also used to keep you informed about other products and services of CS and selected third parties, if you have so opted to receive such communications.
CS may collect information about the use of the Site, such as the types of services used and the total users on a daily basis. This information is collected in aggregate form, without identifying any user individually. CS may use this aggregate, non-identifying statistical data for website and service enhancements, statistical analysis, marketing, or similar promotional purposes.
Your choices with respect to personal information
There are other instances in which CS may divulge your personal information. CS may provide your personal information, if necessary, in CS’s good faith judgment, to comply with laws or regulations of a governmental or regulatory body or in response to a valid subpoena, warrant, or order or to protect the rights of CS or others.
Privacy-related inquiries and complaints